Shipping Policy

I. Our Shipping Commitment: Safe, Swift, and Transparent Delivery

At Myaro LLC, we understand that the moment of unboxing your carefully chosen ceramic pieces is a highly anticipated part of the experience. Our shipping policy is meticulously designed to ensure that this moment is met with delight, not disappointment. We are committed to delivering your order safely, efficiently, and transparently from our fulfillment center directly to your doorstep, whether you are across the street or across the globe.

This comprehensive Shipping Policy details every aspect of our delivery process, from order processing times and shipping options to international logistics and how we handle unforeseen delays. We partner with reliable carriers and employ specialized, robust packaging techniques to protect fragile items during their journey. By providing clear information on costs, timelines, and responsibilities, we aim to set accurate expectations and foster complete confidence in our delivery services.

Please read this policy thoroughly before placing your order. By completing a purchase on myaro.store, you agree to the terms outlined herein. This policy is an integral part of our Terms and Conditions.

II. Order Processing & Handling Time

What is Processing Time?
Processing time refers to the period between when you place your order and when it is packed, labeled, and handed off to the shipping carrier. This includes payment verification, order preparation, quality checks, and packaging.

Our Processing Commitment:

  • All orders are processed within 1 to 3 business days (Monday through Friday, excluding U.S. federal holidays).

  • Orders placed after 12:00 PM EST will be considered received on the next business day.

  • During peak seasons (e.g., holidays, major sales events), processing times may extend slightly. Any such extensions will be clearly communicated on our website and/or in order confirmation emails.

Factors That Can Delay Processing:

  • Incomplete or unverifiable payment information.

  • Orders requiring special handling or verification for fraud prevention.

  • Item(s) being temporarily out of stock (you will be notified immediately if this occurs).

Once your order is processed and shipped, you will receive a shipping confirmation email containing your tracking information.

III. Domestic Shipping (Within the United States)

A. Shipping Carriers & Methods

We primarily partner with major national carriers such as USPS (United States Postal Service), UPS, and FedEx. The available shipping methods and rates are dynamically calculated at checkout based on your delivery address, package weight, and dimensions.

Common domestic services include:

  • Standard Shipping (Economy): The most cost-effective option. Typical delivery in 5-7 business days after shipment.

  • Expedited Shipping (2-3 Business Days): Faster delivery for an additional cost.

  • Express Shipping (1-2 Business Days): The fastest available option, such as UPS Next Day Air or USPS Priority Mail Express.

B. Shipping Costs & Free Shipping Threshold

  • Shipping Costs: Calculated in real-time at checkout. The cost depends on the selected service, package size/weight, and destination zone.

  • Free Shipping: We periodically offer Free Standard Shipping on domestic orders over a specified amount (e.g., $50). When active, this promotion will be prominently displayed on our website. The free shipping threshold and terms are subject to change at our discretion.

C. Delivery Timelines & Expectations

  • Delivery Address: It is the customer’s responsibility to provide a complete and accurate shipping address, including apartment/suite numbers. Myaro LLC is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.

  • Delivery Attempts & Hold Locations: Carriers will typically make 1-3 delivery attempts. If delivery is unsuccessful, the package may be held at a local carrier facility for pickup or returned to sender. It is your responsibility to monitor tracking and coordinate with the carrier if issues arise.

  • Business vs. Residential Delivery: Deliveries to business addresses are typically made on business days only. Residential deliveries may occur on weekdays and sometimes Saturdays.

  • Estimated Delivery Dates: These are provided by the carrier and are estimates, not guarantees. We cannot control weather events, carrier network delays, or other logistical disruptions.

IV. International Shipping

A. General Information

Myaro LLC proudly ships to numerous countries worldwide. International shipping involves more complex logistics, customs clearance, and variable costs.

B. Shipping Costs & Methods

International shipping costs are calculated at checkout based on your destination country, order weight, and dimensions. We offer various service levels, from standard postal services to expedited courier options (e.g., UPS Worldwide, FedEx International).

C. Delivery Timelines

International delivery times vary greatly:

  • Standard International: 10-30+ business days.

  • Expedited International: 5-15 business days.
    These are estimates only. Customs clearance is the most significant variable and can add days or even weeks to delivery.

D. Customer Responsibilities: Customs, Duties, & Taxes

This is a critical section for international customers.

  • Myaro LLC’s Role: We are the exporter. We prepare the commercial invoice and declare the contents and value of the shipment truthfully, as required by international law.

  • Customer’s Responsibility: You, the recipient, are legally considered the importer of record. You are solely responsible for:

    1. All import duties, taxes (VAT, GST, HST), and customs brokerage fees levied by your country’s government.

    2. Ensuring the products comply with all import laws and regulations of your country.

  • Non-Payment of Fees: If you refuse to pay required duties/taxes, the shipment may be abandoned, returned to us (at your expense), or destroyed by customs. Myaro LLC will not provide refunds for orders abandoned, seized, or returned due to unpaid customs fees.

  • Estimating Fees: We cannot estimate these fees for you. You must contact your local customs office or tax authority for information on applicable rates and regulations.

V. Order Tracking & Shipment Notifications

  • Tracking Number: Once your order is shipped, you will receive an automated email with your tracking number(s) and a link to the carrier’s tracking page.

  • Monitoring Your Shipment: It is your responsibility to use the provided tracking information to monitor the progress of your delivery. If you notice an unusual delay or status (e.g., “Held in Customs”), you should proactively contact the carrier using your tracking number.

  • Delivery Confirmation: The carrier’s delivery confirmation (“Delivered” status) is considered proof of delivery to the address provided.

VI. Shipping to P.O. Boxes, APOs/FPOs, and Remote Locations

  • P.O. Boxes: We can ship to U.S. P.O. Boxes via USPS services only. Expedited or express services requiring a street address may not be available.

  • APO/FPO/DPO (Military Addresses): We ship to these addresses via USPS. Shipments are treated as domestic U.S. mail until they reach a military overseas sorting facility. Delivery times are often longer and less predictable.

  • Remote/Rural Areas: Deliveries to remote locations may incur additional surcharges and experience longer transit times. These factors are typically included in the automated shipping cost calculation at checkout.

VII. Packaging: Our Commitment to Safe Transit

We understand the fragility of ceramic goods. Every item is carefully packaged using a multi-layered approach:

  1. Primary Protection: Each piece is individually wrapped in protective bubble wrap or foam.

  2. Secondary Cushioning: Items are placed in a sturdy corrugated cardboard box with ample void-fill material (packing peanuts, air pillows, or crumpled paper) to prevent movement.

  3. Exterior Durability: The shipping box is sealed with heavy-duty packing tape and clearly labeled with “Fragile” markings where appropriate.
    While we take every precaution, extremely rough handling by carriers can sometimes cause damage. Please refer to our Refund and Return Policy for instructions if your order arrives damaged.

VIII. Lost, Stolen, or Damaged Packages

  • Lost in Transit (Domestic): If your tracking shows “Delivered” but you have not received the package, first check with household members, neighbors, and your local post office or carrier depot. If it remains missing, contact us within 7 days of the marked delivery date. We will work with the carrier to initiate a trace and, if the package is deemed lost, we will resolve the issue per our policies.

  • Lost in Transit (International): International packages can experience significant tracking blackouts. We require customers to wait at least 30 business days from the ship date before filing a missing package inquiry. After this period, we will assist in opening an investigation with the carrier.

  • Stolen Packages: Myaro LLC is not responsible for packages stolen after they have been delivered to the address provided. We recommend using a secure location for delivery if you are not home.

  • Damaged Packages: If your package arrives visibly damaged, take pictures of the box before opening it. Then, open it carefully and photograph any damaged items. Contact us within 48 hours of delivery with your order number and photos. See our Refund and Return Policy for full details.

IX. Shipping Restrictions & Prohibited Items

We comply with all U.S. export regulations and international shipping restrictions. We reserve the right to refuse shipment to any address or country at our discretion, particularly if:

  • The destination is subject to U.S. embargoes or sanctions.

  • The carrier cannot safely or legally deliver to the address.

  • We identify a high risk of fraud.

X. Changes to This Policy & Contact Information

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.

For any shipping-related questions not answered here, please contact us:
Email: khanhhuyen.llc@gmail.com
Phone: +1 (849) 128-35064 (Business Hours: 9 AM – 6 PM EST, Mon-Fri)

Thank you for your trust in Myaro LLC. We look forward to delivering beauty to your doorstep.