Refund and Return Policy

I. Our Commitment to Your Satisfaction: A Fair and Transparent Policy

At Myaro LLC, we take immense pride in the quality, craftsmanship, and careful packaging of every ceramic piece we ship from our collections. We are confident that you will be delighted with your purchase. However, we also recognize that sometimes a product may not meet your expectations, or an issue may occur during transit despite our best efforts. This Refund and Return Policy is designed to outline a clear, fair, and straightforward process for returns, exchanges, and refunds, reflecting our unwavering commitment to your complete satisfaction.

Our policy is built on principles of transparency, fairness, and efficiency. We aim to make the resolution process as hassle-free as possible while also ensuring the sustainability of our small business. Please take a few moments to read the following terms and conditions carefully before initiating a return. By purchasing from Myaro LLC, you agree to the terms outlined herein. This policy works in conjunction with our Shipping Policy and Terms and Conditions.

We strongly encourage you to inspect your shipment immediately upon arrival. Prompt notification of any problems, particularly with damaged items, is essential for us to provide a swift resolution.

II. Return Eligibility: Conditions, Timeframes, and Non-Returnable Items

A. General Eligibility Conditions

To be eligible for a return, refund, or exchange, the item must meet ALL of the following criteria:

  1. Timeframe: The return request must be initiated within 30 calendar days from the date you received the shipment (as indicated by the carrier’s delivery confirmation).

  2. Condition: The item must be unused, unwashed, and in its original, saleable condition. It must be free of any chips, cracks, scratches, stains, or signs of wear. All original tags, labels, and protective packaging materials should be retained.

  3. Packaging: The item must be returned in its original product packaging, placed securely within the original shipping box or an equivalently sturdy box with sufficient protective padding (e.g., bubble wrap, packing peanuts) to prevent damage in transit back to us.

  4. Authorization: A Return Merchandise Authorization (RMA) number must be obtained from our customer service team before shipping any item back. Returns shipped without an RMA number may be refused or experience significant processing delays.

B. Non-Returnable & Final Sale Items

For reasons of hygiene, safety, and product nature, the following are NOT eligible for return, refund, or exchange:

  • Used or Damaged Items: Any item that shows signs of use, has been washed, is chipped, cracked, or otherwise damaged by the customer.

  • Custom or Personalized Orders: Any item that has been customized, personalized, or made-to-order specifically for you.

  • Final Sale Items: Any product explicitly marked as “Final Sale,” “Clearance,” or “Non-Returnable” on the product page at the time of purchase.

  • Gift Cards: Digital or physical gift cards are non-refundable.

  • Incomplete Returns: Returns that are missing parts, accessories, or original packaging.

  • Items Not Purchased from Myaro LLC: Products purchased from other retailers, resellers, or marketplaces.

III. Reasons for Return & Corresponding Solutions

We handle different return scenarios with specific protocols to ensure a just outcome.

1. Customer Change of Mind / Unwanted Item

  • Eligibility: Item meets all General Eligibility Conditions above.

  • Solution: We will accept the return and issue a refund to the original payment method.

  • Costs: The customer is responsible for the cost of return shipping. The original shipping fee paid is non-refundable. A potential restocking fee may apply (see Section V).

2. Incorrect Item Received

  • Eligibility: You received an item different from what you ordered (e.g., wrong product, wrong size, wrong pattern).

  • Solution: We profoundly apologize for this error. Upon verification, we will provide a prepaid return shipping label and, upon receipt of the incorrect item, we will:

    • Option A: Ship the correct item to you at no additional cost, or

    • Option B: Issue a full refund (including original shipping cost) to your original payment method.

  • Costs: Myaro LLC covers all return shipping costs for our errors.

3. Damaged or Defective Item Received

  • Eligibility: The item arrives with manufacturing defects (e.g., glaze flaws, structural cracks) or is damaged in transit (broken, chipped).

  • Notification Requirement: You must notify us via email within 48 hours of delivery. Please provide your order number and clear photographs of the damaged/defective item AND the packaging it arrived in.

  • Solution: Upon validation, we will promptly arrange for a replacement of the same item to be sent at no cost to you. If a replacement is unavailable, we will issue a full refund (including shipping).

  • Costs: Myaro LLC covers all costs for replacements due to damage/defects. Do not discard the damaged item or packaging until instructed by our team.

IV. Step-by-Step Return Process

To ensure your return is processed accurately and swiftly, please follow these steps meticulously:

Step 1: Initiate the Return Request.

  • Contact our Customer Service team within the 30-day window by emailing khanhhuyen.llc@gmail.com.

  • Include your Order Number, the product name(s) you wish to return, and the reason for the return.

  • For Damaged/Defective Items: Attach the required photographs.

Step 2: Receive Your RMA Instructions.

  • Our team will review your request and, if eligible, email you a Return Merchandise Authorization (RMA) number along with specific return instructions and the correct warehouse return address.

  • Do not send returns to our corporate mailing address in Florida.

Step 3: Package and Ship the Return.

  • Securely repackage the item(s) with all original packaging and accessories.

  • Clearly write the RMA number on the outside of the shipping box. Returns without an RMA number may not be accepted.

  • For “Change of Mind” returns, ship the package using a traceable and insured carrier (e.g., USPS, UPS, FedEx). Retain your proof of postage/shipping receipt.

  • For returns due to our error (wrong/damaged item), we will provide a prepaid shipping label.

Step 4: Await Processing & Resolution.

  • Once the return package is received and inspected at our warehouse, we will process your resolution within 5-7 business days.

  • You will receive an email notification confirming the completion of your return and the action taken (refund issued or replacement shipped).

V. Refunds: Method, Timing, and Deductions

Refund Method:
All approved refunds are issued back to the original payment method used for the purchase (credit/debit card, Apple Pay, Google Pay, etc.). We cannot issue refunds to an alternate payment method or account for security and audit reasons.

Refund Timing:

  • After we approve the refund and process it on our end, please allow the following time for the funds to appear in your account:

    • Credit/Debit Cards: 5-10 business days, depending on your card issuer’s processing time.

    • Digital Wallets (Apple/Google Pay): Typically 3-5 business days.

  • Important: The timing of the refund’s visibility is controlled by your financial institution. Myaro LLC initiates the refund promptly upon approval.

Potential Deductions:
For “Change of Mind” returns, the refund amount may be subject to the following deductions:

  • Original Shipping Costs: The cost of initial shipping to you is non-refundable.

  • Return Shipping Costs: You bear the cost of shipping the item back to us.

  • Restocking Fee: A restocking fee of up to 15% of the item’s purchase price may be applied to cover the costs of inspecting, repackaging, and restocking the returned item, especially for open-box items that require re-validation. This fee will be clearly communicated before you finalize your return authorization.

Refunds for Exchanges: If you request an exchange for a different item, we will process a refund for the returned item and charge you for the new item. Any price difference and associated shipping costs will apply.

VI. Exchanges

We currently facilitate exchanges through a return-and-repurchase process for simplicity and speed:

  1. Initiate a return for the unwanted item as described in Section IV.

  2. Once the return is approved and you receive your RMA, place a new order on our website (myaro.store) for the desired item.

  3. When your original return is received and inspected, we will process the refund for that item.

This method ensures you receive the new item you want as quickly as possible, without waiting for the entire return cycle to complete first.

VII. Damaged or Incorrect Shipments – Special Instructions

Your immediate action is crucial:

  1. Inspect Immediately: Inspect your package upon delivery before the carrier leaves. If the box is severely damaged, you may note this on the delivery receipt.

  2. Document & Contact: If items inside are damaged or incorrect, take clear photos of the shipping box, all internal packaging, and the damaged/incorrect item(s) from multiple angles.

  3. Email Us: Send these photos along with your order number to khanhhuyen.llc@gmail.com within 48 hours of delivery.

  4. Hold Items: Do not discard any items or packaging until you receive explicit instructions from our team, as we may need to file a claim with the carrier.

VIII. International Returns

Customers returning items from outside the United States are responsible for:

  • All return shipping costs, including any tracking and insurance.

  • Any and all customs duties, taxes, or fees incurred during the return shipment. We recommend marking the package as “Returned Goods” with the declared value to potentially reduce fees.

  • Ensuring the return package complies with all export regulations of your country.

Refunds for international returns will be for the item’s purchase price only (in USD), minus any original shipping charges and applicable restocking fees. We cannot refund any international duties or taxes you originally paid.

IX. Disclaimer & Limitation of Liability

  • Myaro LLC is not liable for return packages that are lost or damaged in transit back to us if you chose the shipping method. We strongly recommend using a trackable and insured service.

  • We reserve the right to refuse any return that does not comply with the conditions stated in this policy.

  • We reserve the right to modify or update this Refund and Return Policy at any time. The policy in effect at the time of your purchase will govern that transaction.

For any questions regarding this policy, please contact us before placing an order or initiating a return:
Email: khanhhuyen.llc@gmail.com
Phone: +1 (849) 128-35064 (Business Hours: 9 AM – 6 PM EST, Mon-Fri)